Support

Support

We are committed to providing responsive, reliable support to ensure your projects run smoothly from start to finish.

Our team is on hand to assist with technical queries, product support, and order-related enquiries — delivering the help you need, when you need it.

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Technical Support

Our dedicated technical support team provides expert guidance to help you specify, install, and maintain your systems with confidence.

From early-stage advice through to configuration and commissioning, we offer practical support to ensure systems are set up correctly and operating as intended. This includes assistance with product selection, troubleshooting, and system optimisation.

We also offer remote support where required, allowing our team to assist in real time and resolve issues efficiently. To further support installation, pre-configuration services are available, and all Dahua Technology recorders ordered with hard drives are supplied with the latest or customised firmware where required.

Get in touch

Email: sales@securitydynamics.co.uk

Tel: 020 8810 8830

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Ordering & Account Support

Our team is available to assist with all aspects of ordering and account management.

From product availability and pricing enquiries to order processing and account queries, we aim to provide a smooth and efficient experience at every stage.

Orders can be placed via our online platform, by email, or by contacting our sales team directly.

London

Email: sales@securitydynamics.co.uk

Tel: 020 8810 8830

Scotland

Email: scotland@securitydynamics.co.uk

Tel: 0141 8822941

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Fulfilment

Delivery & Collections

We offer reliable and efficient delivery options to meet your project requirements.

  • Next-day delivery available on stocked items
  • Trade counter collection available from our locations
  • Strong stock holding across key product ranges

Our team will be happy to advise on delivery options and timelines for your order.

Contact us
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Returns & Repairs

We take pride in supplying high-quality, reliable products. However, should an issue arise, our dedicated service department is equipped with advanced testing platforms and diagnostic tools to ensure faults are resolved quickly and efficiently.

If you need to return a product for repair or replacement, our team will guide you through the process to ensure a smooth resolution.

To help us process your request as quickly as possible, please provide:

  • Product model number and serial number
  • Nature of the fault or reason for return
  • Purchase date or invoice number

Once received, our service team will issue an RMA number (where applicable) and provide full instructions for the return process.

Returns Contact

Email: returns@securitydynamics.co.uk

Tel: 020 8810 8835

Our promise

Advance Replacement Promise

Up to 3 years advance replacement

Up to 3 years advance replacement

on mainline Dahua Products.

No invoice

No invoice

On advance replacement despatch.

No delivery fee

No delivery fee

for advance replacement

No collection fee

No collection fee

for faulty product

Next day service

Next day service

subject to availability

Three steps

A Simple Process

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One

You Call

If you have a faulty product, give our Technical Team a call and they will assist.

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Two

We Despatch

If our technical team are unable to find a resolution and confirm the fault, we will ship a replacement to you without invoicing* on the same day, where possible.

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Three

We Collect

Once the replacement has been delivered, give us a call and we will arrange collection. Simply tell us where and when! (*credit account required)

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RMA

Return Shipping

Our dedicated technical support team provides expert guidance to help you specify, install, and maintain your systems with confidence.


Once your RMA has been approved, you can either return the product directly or arrange collection via our courier (subject to the nature of the return).

Return Address

Security Dynamics Ltd
Unit 1, Innovation Park
89 Manor Farm Road
Alperton, Wembley
HA0 1BA

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